Home    What is ibiza-services.com’s reservation and cancellation policy for seasonal rentals?

We will send you a reservation document detailing the pricing, the services included and all the necessary information. Your reservation will become effective once the signed document has been received (fax number 0034 971 080 439), and once a 40 % deposit payment has been made.

DEPOSIT

The deposit will correspond to 40 % of the total amount on signing the booking contract.

The remaining amount (60 %) should reach us 30 days before the date of arrival at the very latest.

WARNING: If payment is not received within the aforementioned deadlines, the rental may be annulled without prior warning; furthermore, the amounts due are claimable at any time.

OTHER FORMALITIES

Once we have received the minimum deposit, equating to 40 % of the total amount, other additional services (cleaning, etc.) may be requested.

Once the total amount has been received, the agency will immediately send your travel voucher via email or fax.

Once on the island, please proceed to the agency with your voucher. A representative will accompany you to the property and provide you with any necessary information.

PRICING

Our prices include fees, taxes and all expenses related to the rental, such as gas, electricity (*), water (*) and swimming pool and garden maintenance.

All houses and apartments include linen and towels (beach and swimming pool towels are not included).

Subject to availability and confirmation by the agency:

Baby cot: 5 Euro per day.

Extra bed: 10 Euro per day.

RENTAL PERIODS

Generally, rentals in the high season go from Saturday to Saturday. In July and August, the minimum rental period is 7 days. (See other possibilities)

Arrival times: between 16:00 and 22:00.

Checkout times: always before 11:00.

An extra €50 will be charged for arrivals after 22:00.

To facilitate and organise arrivals and checkouts, we ask that you inform us of your exact date and time of arrival, as well as any changes. Being seasonal rentals, tenants commit to vacating the property on the date stipulated in the contract. The rental contract is nominate, and subletting is strictly forbidden.

 PETS

Pets are only accepted if requested beforehand in the rental application and confirmed by our agency.

SECURITY DEPOSIT

The person welcoming you will request a security deposit on arrival. This deposit will vary between €2,500 and €10,000 depending on the kind of property you are renting.

To avoid cash payments, the deposit will be paid via credit card on arrival. For rentals under 8 nights, a credit card block will suffice. For more than 8 nights, the deposit will be charged to your credit card.

Once checked out, and after a comprehensive verification of the property, the deposit will be reimbursed in a period of between 48 and 72 hours.

CANCELLATION AND PENALISATIONS FOR CANCELLATION

* If you cancel up to 45 days before the contractual date of your entry into the premises: the cancellation fee will be 30% of the amount of your rental.

* If you cancel between 45 days and the contractual date of your entry into the premises: the cancellation fee will be 100% of the amount of your rental.

** Under certain circumstances, depending on the duration of the rental, proprietors may request the payment of an additional amount in the event of excessive water or electricity consumption.

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